Shipping policy
Shipping Destinations
We ship within Germany and to the following countries:
European Union:
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Other countries:
Norway, Switzerland, Belarus, the United Kingdom, Canada, Australia, United Arab Emirates, Saudi Arabia, Bahrain and the United States.
Orders to the United States are shipped exclusively via DHL Express.
Additional countries may be available upon request. Please contact us before placing your order.
The shipping destinations and shipping options currently available for your order are also shown at checkout.
Shipping Costs
Shipping costs are calculated based on the destination as well as the size and weight of the order.
The applicable shipping costs are displayed during the checkout process before you complete your purchase.
Shipping costs include the applicable shipping charges for DHL or DHL Express, as well as a flat fee for packaging materials and packaging.
For orders to the United States, shipping is exclusively via DHL Express. The applicable shipping cost will be shown at checkout.
There is no minimum order value.
Processing Time
Each order is carefully prepared and securely packed for shipping. Orders are usually processed within 2–4 business days.
Once your order has been processed, it will be handed over to DHL or DHL Express for delivery.
Delivery Times
The following are approximate transit times after your order has been handed over to the shipping carrier:
- Germany: approx. 2–4 business days
- Europe: approx. 2–8 business days
- International: approx. 7–16 business days
Please note that actual delivery times may vary due to public holidays, high shipping volumes, weather conditions, customs clearance, or other circumstances beyond our control.
The processing time of 2–4 business days is separate from the transit time.
Customs, Import Duties & Taxes
For orders shipped to countries outside the European Union, additional customs duties, import VAT, or other import fees may apply.
These costs are the responsibility of the recipient unless they are already covered by the selected shipping method. Please check the import regulations and applicable fees in your country before placing your order.
Damage During Shipping
We carefully package all our ceramics to ensure they are protected during transit. However, if your order arrives damaged, please contact us as soon as possible and send us clear photos of the packaging and the damaged item.
Your statutory consumer rights remain unaffected.
Failed or Uncollected Deliveries
If a shipment cannot be delivered to you personally, DHL may, depending on the shipping service, make another delivery attempt, leave the parcel with a suitable recipient, or make it available for collection.
Please follow the instructions provided by DHL and collect your parcel within the stated collection period.
If a parcel is not collected within the period specified by DHL and is subsequently returned to us, please contact us so that we can discuss the next steps. Additional shipping costs may apply if the order needs to be shipped again.
Handmade Ceramics
Each of our ceramic pieces is handmade and therefore unique. Small variations in shape, size, colour, glaze, surface, and texture, as well as slight irregularities, may occur and are part of the character of handmade ceramics.
Individual pieces within the same collection or series may therefore vary slightly from one another. Such craftsmanship-related variations are not considered defects, provided they are within the normal range of handmade production and do not affect the agreed characteristics of the product.
Questions About Shipping?
If you have any questions about shipping, delivery times, or shipping to a country not listed above, please feel free to contact us at:
hello@hoscaceramics.com